🔒 Privacy Policy

Celestrium Pure Wellness (“Celestrium”, “we”, “us” or “our”) is committed to protecting the privacy of everyone who visits our website and uses our preventive wellness services. This Privacy Policy explains what personal data we collect, why we collect it, how we use and share it, and the choices and rights available to you.

By using this website or submitting information to us, you agree to the practices described in this policy. If you do not agree, please do not use the website or provide us with your personal information.

1. Information we collect

We only collect information that we need to respond to you and to provide our services.

• Information you give us directly. When you fill in our contact form, request a consultation, or become a partner, we collect your name, email address, mobile number, customer type, subject, and the contents of your message.
• Wellness assistant interactions. When you use our AI assistant (“Yoshi AI”) or health-tips feature, we process the questions and text you submit so that a response can be generated.
• Information collected automatically. Like most websites, we collect standard technical data such as your IP address, browser type, device information, pages visited, and the date and time of your visit through server logs and cookies.
• Cookies and similar technologies. We use essential cookies to keep your session secure and functional, and we may use analytics cookies to understand how the site is used.

We do not knowingly collect sensitive personal data such as medical records or diagnostic reports through this website. Please do not send us detailed health information through the contact form or the AI assistant.

2. How we use your information

• To respond to your enquiries, consultation requests, and partnership requests.
• To provide, personalise, and improve our wellness content and services.
• To generate responses through our AI assistant and health-tips features.
• To send you service-related communications and, where you have opted in, updates about our programmes.
• To maintain the security, integrity, and performance of our website.
• To comply with applicable laws and respond to lawful requests from authorities.

3. Legal basis for processing

We process your personal data on the basis of your consent (which you may withdraw at any time), to take steps at your request before entering into a service arrangement, for our legitimate interests in operating and improving our services, and to comply with legal obligations under the Digital Personal Data Protection Act, 2023 and other applicable Indian law.

4. How we share your information

We do not sell your personal data. We share it only in the following limited circumstances:

• Service providers. With trusted third parties who help us operate the website and our services, including cloud hosting and storage providers, email delivery providers, security and anti-spam services, and third-party artificial-intelligence processing services that power our assistant. These providers are permitted to use your data only to perform services for us.
• Legal and safety reasons. Where required by law, court order, or a valid request by a public authority, or to protect the rights, safety, and property of Celestrium, our users, or the public.
• Business transfers. In connection with a merger, acquisition, or reorganisation, in which case we will require the recipient to honour this policy.

Some of our service providers may process data on servers located outside India. Where that happens, we take steps to ensure your data continues to receive an adequate level of protection.

5. Data retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymise it.

6. How we protect your information

We use reasonable administrative, technical, and physical safeguards designed to protect personal data against unauthorised access, disclosure, alteration, and destruction. These include encrypted transport (HTTPS), access controls, and secure hosting. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you and request a copy.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data where there is no overriding legal reason to retain it.
• Withdraw consent at any time, without affecting processing carried out before withdrawal.
• Nominate another individual to exercise your rights in the event of death or incapacity.
• Raise a grievance with us and, if unresolved, with the Data Protection Board of India.

To exercise any of these rights, contact us using the details in section 11. We may need to verify your identity before acting on a request.

8. Children’s privacy

Our website is not directed at children under 18, and we do not knowingly collect their personal data without verifiable parental or guardian consent. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to delete it.

9. Third-party links

Our website may contain links to third-party sites and services. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of every site you visit.

10. Medical disclaimer

Content provided on this website and through our AI assistant is for general wellness and informational purposes only. It is not medical advice and is not a substitute for consultation with a qualified healthcare professional. Always seek the advice of your physician regarding any medical condition.

11. Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Grievance Officer:

Celestrium Pure Wellness
S NO 505, R AND B OFFICE, MADHAVADHARA, Marripalem, Visakhapatnam (Urban), Visakhapatnam – 530018, Andhra Pradesh, India
Email: [email protected]
Phone: +91-8886703511

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will revise the “Last updated” date at the top of this page and, where appropriate, provide additional notice. Your continued use of the website after changes take effect constitutes acceptance of the revised policy.